Return Policy
Shipping
For all orders being shipped within the United States, we offer free standard shipping. For worldwide orders, we offer shipping at a reasonable flat-rate fee.
All shipments are handled and processed within the same business day and will be shipped within 24 hours (excluding holidays).
For a smoother shipping process, we recommended using a trackable shipping service or purchasing shipping insurance for all orders $75 and over.
Important Note: As soon as shipments leave our warehouse, we are not responsible for any lost or damaged packages. Contact your delivery courier for any inquiries or complaints. We will be more than happy to assist you with any information needed to complete that process.
Returns
At Little Zips, we have a 30-day return policy. To be eligible for a return, your item must be in the original packaging, completely unused, and in the same condition you received it.
Customers are responsible for paying all shipping costs for returned items.
To return your product, email us at t_rowell@littlezips.com.
Refunds (If Applicable)
Once we receive your returned item, we will notify you via email and inspect the item. After inspection, we will also notify you if your refund has been approved or rejected. If you are approved, your refund will be processed and a credit will automatically be applied to the original payment method you used to place your order. Sometimes, it may take a few business days for your refund to appear available on your bank statement.
If applicable, after inspecting your item, you may only receive a partial refund if:
- Your item is damaged, has missing parts, or is not in its original condition for reasons not due to our error
- Your item is returned more than 30 days after being delivered.
Late or Missing Refunds (If Applicable)
If applicable, after inspecting your item, you may only receive a partial refund There is often a processing time before a refund is posted. If you haven’t received your approved refund, please contact your bank or credit card company. If you’ve contacted your bank or credit card company and you still have not received your refund, please contact us via email or through our website.
Sale Items (If Applicable)
All sale, discounted, or marked-down items are final sales and will not be refunded.
Exchanges (If Applicable)
We are happy to exchange items that are defective or damaged at a fault of our own. Please note, depending on your location, it may take a while for your exchanged product to arrive. If you need to exchange an item, email us and we’ll get back to you as soon as possible!
Gifts
When placing an order as a gift, please ensure that you mark your order as a gift during your purchase. If an item marked as a gift was shipped directly to you, we’ll issue you a gift credit for the value of your return. Once we receive your returned item, a gift certificate will be mailed to you.
If an item wasn’t marked as a gift during the purchase or the gift giver shipped the order to themselves to give to you later, we will issue a refund to the gift giver and inform the relevant parties about returns.